New Cora CommandCenter launched to transform Digital Workforce Performance and Automation Governance

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Genpact, a global professional services firm focused on delivering digital transformation, announced the launch of Cora CommandCenter, a cloud-based product that improves performance of an enterprise’s digital workforce by reimagining how companies govern and monitor automation operations.

Cora CommandCenter centralizes robotic process automation (RPA), intelligent automation, and workflow orchestration into a single view across locations, systems, and functions, providing visibility that companies have never had before. Management can see performance and productivity across operations, all in one place, with advanced analytics that drive predictive insights aligned to business outcomes.

“One of the single largest shifts in the industry is the move from an entirely human workforce to a combination of people and machines,” said Sanjay Srivastava, chief digital officer, Genpact. “Many executives don’t realize that a digital workforce requires just as much, if not more, management as a human workforce.  As companies expand the use of bots, the questions are around governing and monitoring performance, especially when integrating hybrid automation solutions. Cora CommandCenter answers these questions. It aggregates governance across leading RPA solution providers, improving operations of critical processes with the necessary controls.”

Mitigates risk, improves security and compliance

Genpact Cora CommandCenter uses best-in-class security and data encryption technologies, which helps companies mitigate risk and improve compliance in automation and artificial intelligence (AI) implementations. User-friendly dashboards with auditing and analytics tools deliver predictive insights across business units, processes, and RPA solutions. Machine learning-enabled exception and incident management provides real-time push alerts.

Digital transformation for competitive growth

Cora CommandCenter is powered by Genpact Cora, a modular, AI-based platform that accelerates digital transformation at scale. The platform has capabilities in natural language understanding, conversational AI, computer vision, deep learning, big data, data science, data engineering, machine learning, RPA, ambient computing, dynamic workflow, and software-as-a-service. Genpact Cora allows companies to easily integrate advanced technologies, all delivered through a mature application program interface and open, flexible architecture.

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