Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced the availability of the MuleSoft Certified API specification. This enables Pega customers to quickly integrate Pega applications with nearly any third-party application, system, and device through MuleSoft’s Anypoint Platform. In addition, Pega has now joined the MuleSoft Technology Partner Program.
To provide exceptional customer service, organizations need to be able to tap into customer data trapped in a variety of siloed systems and applications scattered across the enterprise. With this partnership and API specification, it is now faster and easier for Pega users to connect this disparate data with Pega’s suite of Customer Relationship Management (CRM) applications and the Pega Platform. This pre-built connectivity allows Pega clients to more quickly deliver satisfying customer engagements through Pega’s market-leading applications. By modeling the API with the RESTful API Modeling Language (RAML), MuleSoft gives Pega users a single, authoritative point of engagement with its whole ecosystem of developers and partners.
The MuleSoft Certified API specification for Pega will help speed integration in a variety of industry scenarios, such as:
- Healthcare providers accessing patient health records to provide more proactive care;
- Financial services companies tapping into legacy systems to speed customer onboarding, manage risk and compliance, and detect fraud;
- Telecommunications companies gaining a more complete view of the customer across channels to provide better service and proactively detect customer issues;
- Insurance companies retrieving customer data to underwrite policies and manage claims.
Pega’s end-to-end suite of CRM applications for marketing, sales, and service combines its market-leading business rules engine with sophisticated and real-time artificial intelligence. Powered by the Pega Customer Decision Hub, Pega solutions enable clients to constantly anticipate customers’ changing needs and provide personalized recommendations throughout their journey. By engaging customers with the right message at the right time on the right channel, businesses can increase customer satisfaction while enhancing customer lifetime value.
learn more about connecting Pega applications to their current software systems by visiting MuleSoft’s Anypoint Exchange at https://www.mulesoft.com/exchange/#!/pegasystems-raml