In a recent report by IDC titled “How Generative AI Is Set to Play a Leading Role in IT Operations,” the transformative influence of generative AI (GenAI) on IT operations (ITOps) across the Asia/Pacific region has come to the forefront. The IDC’s 2023 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 6, sheds light on the increasing importance of GenAI in the region. The study reveals that nearly half (43%) of organizations surveyed are actively exploring potential GenAI use cases, with a significant 55% of financial and telecom companies in the region making investments in GenAI technology in 2023.
With a burgeoning digital-first mindset gaining momentum in Asia/Pacific, businesses are on the lookout for innovative solutions to enhance their operations. GenAI has emerged as a game-changing technology, offering companies the means to mitigate risks, enhance efficiency, and drive overall productivity.
Generative AI is gaining prominence, particularly in cost-sensitive Asia/Pacific environments, where it plays a pivotal role in IT operations and IT service management. This technology enables the automation of ITOps tasks, reducing operational costs and optimizing resource utilization. The Asia/Pacific region, encompassing both mature economies like Australia, Japan, and Singapore, and rapidly growing markets like India and China, presents diverse IT requirements and challenges. In emerging economies, generative AI is instrumental in facilitating scalable ITOps.
Dhiraj Badgujar, Senior Research Manager, Digital Innovation Practice and xOps Program at IDC Asia/Pacific, underscores the potential of Generative AI: “Generative AI can enhance the overall productivity of ITOps teams by streamlining ITOps workflows, reducing operational expenses, and enhancing system reliability. However, it is imperative that GenAI systems are implemented in alignment with enterprise objectives, with safeguards in place to handle unforeseen events.”
The report also highlights key ITOps trends that enterprises need to be aware of as the GenAI revolution continues:
- Rise of AIOps: AIOps solutions are gaining traction in Asia/Pacific, with machine learning and AI algorithms automating IT processes, monitoring performance, and predicting and preventing IT disruptions.
- Predictive Analytics: AI-powered predictive analytics in ITOps assist enterprises in proactively identifying and mitigating IT issues.
- Hybrid Cloud and Multicloud Management: As enterprises in the region embrace hybrid and multicloud environments, GenAI is poised to manage the complexities of these infrastructures effectively.
- Continuous Improvement: GenAI models are expected to evolve, integrating with IoT and edge computing for enhanced data collection and analysis.
Key industry players are actively embracing GenAI. Atlassian, ServiceNow, New Relic, PagerDuty, and HCL Technologies are among the leading vendors diving into the GenAI wave, with notable implementations that are set to significantly impact business success for enterprises in the region.
The IDC Asia/Pacific Software Survey 2023 underscores the growing need for IT agility in various industries. Over 50% of enterprises from countries like India, Indonesia, and Malaysia anticipate increased operational efficiency and automation as part of their digital innovation strategy, emphasizing GenAI’s growing role in reshaping IT operations across Asia/Pacific.