Empathy and Artificial Intelligence

You can’t have ‘human-like intelligence without personality or emotions. People don’t change behavior on information, they change it on emotion, emotional intelligence, and empathy

As much as we want to strongly believe that humans are logical beings and there is nothing more important to logic, we cannot ignore that humans are social creatures. We thrive on empathy. We like to think that we are logical creatures. In truth, our emotions govern a large part of our intelligence.

 In a 2012 study, by Aron K. Barbey, et. al, neuroscientists confirmed that emotional intelligence and cognitive intelligence share many neural systems for integrating cognitive, social, and affective processes. This study confirms what psychologists have suspected for decades: that there are interdependencies between emotional intelligence and general intelligence.

While we want to have machines and robots to ease our jobs in almost every sphere, humans still feel a very high degree of pessimism when it comes to absolutely relying on them. Because at the end of the day, there is a cynic, which says “it is a machine after all, and it cannot provide the comfort and care of humanness.”Artificial Intelligence

 A lot of work is happening to rectify that connotation. Researchers and scientists are constantly trying to develop the areas of artificial intelligence and robotics that and blur the lines between a machine or an AI and a Human.

Remember Jarvis from the movie Iron man or TARS from the movie Interstellar. Well, the audience almost cried when those artificial intelligent beings inflicted the essence of love and care.

 

Super Intelligence: Demonstrating Empathy & Strong Problem Solving Skills

Artificial intelligence is not only good at problem-solving but it is also demonstrating empathy. AI has developed spontaneous emotions of its own accord. The company Cogito, founded by Joshua Fest and Dr. Sandy Pentland, melds together machine learning with behavioral adaptation, supported by the latest breakthroughs in behavioral science.

Artificial Empathy

Artificial empathy (AE) or computational empathy is the development of AI systems − such as companion robots or virtual agents − that are able to detect and respond to human emotions in an empathic way.Artificial Intelligence

 According to scientists, although the technology can be perceived as scary or threatening by many people, it could also have a significant advantage over humans in professions that are traditionally involved in emotional role-playing such as the health care sector.

From the caregiver perspective, for instance, performing emotional labor above and beyond the requirements of paid labor often results in chronic stress or burnout, and the development of a feeling of being desensitized to patients. However, it is argued that the emotional role-playing between the care-receiver and a robot can actually have a more positive outcome in terms of creating the conditions of less fear and concern for one’s own predicament best exemplified by the phrase: “if it is just a robot taking care of me it cannot be that critical

AE applications in practice

With the increasing volume of visual, audio, and text data in commerce, there have been many business applications using AE. For example, Affectiva analyses viewers’ facial expressions from video recordings while they are watching video advertisements in order to optimize the content design of video ads.

Artificial IntelligenceHireVue, a hiring intelligence firm, helps firms make recruitment decisions using analysis of the audio and video information from candidates’ video interviews.

Lapetus Solutions develops a model to estimate an individual’s longevity, health status, and disease susceptibility from a face photo. Their technology has been applied in the insurance industry.

Artificial HUMAN Companion

Human emotions are complex things, even for humans sometimes. Artificial intelligence is working on debugging that mole of complex emotions and helps them to identify and simplify in a way that was never possible before.

One should get behind the idea that the goal of AI is not to take over the planet to enslave mankind. Its main goal is to deliver assistance to human beings in the most effective and efficient ways.

By Mayank Vashisht | Technology Journalist | ELE Times